— Frequently asked

Everything you'd ask a friend who owns one.

• How long does shipping take?–

  PH orders ship within 3–5 business days via LBC. International orders ship via DHL Express in 3–6 business days. You'll get a tracking link the moment your parcel leaves Pampanga.

• How do I order?+

  Browse the archive, pick your size, add to bag, and check out securely. For limited drops, reserve your size first — we'll email you a 48-hour link to complete the purchase when the window opens.

• What payment methods are accepted?+

  All major credit and debit cards, Apple Pay, Google Pay, GCash, Maya, and bank transfer for PH orders. Checkout is fully encrypted.

• How do exchanges work?+

  Free fit exchanges within 14 days of delivery on unworn pieces with tags. Email exchange@visuelarchive.com with your order number and we'll send a return label.

• How do returns work?+

  First-time buyers get a no-questions refund within 14 days if the fit isn't right. Return shipping is on us for PH orders. International returns: customer covers return postage.

• How do I contact support?+

  Email hello@visuelarchive.com or DM @visuelarchive on Instagram. We reply within 24 hours, every day except Sundays.

• Are pieces really numbered?+

  Yes. Every tee is signed and numbered 01–48 inside the hem by the studio. When the run sells out, it doesn't return.